Eternal Beauty Supplies

Final Sale, Return and Shipping Damage Policy

Due to the clinical, medical, professional and sanitary nature of the products sold by Eternal Beauty Supplies, all sales are final.

No Refunds, Returns or Exchanges

For health, safety, sanitation and product-integrity reasons, Eternal Beauty Supplies does not accept refunds, returns or exchanges, including for unopened products.

Products cannot be restocked or resold once they have left our control because we cannot verify how they were handled, stored or transported after delivery.

Customers are responsible for reviewing their order carefully before completing their purchase, including product selection, quantities, colours, specifications and shipping information.

Shipping Damage

Eternal Beauty Supplies carefully prepares and packages every order before it is released to a third-party shipping provider. Eternal Beauty Supplies is not responsible for damage caused while an order is in the custody of an independent courier or shipping company, except where otherwise required by applicable law.

If an order arrives damaged, the customer must notify Eternal Beauty Supplies within 48 hours of the recorded delivery time by emailing:

info@eternalbeautyinstitute.com

The email must include:

• The customer’s full name.

• Order number.

• Delivery address.

• Date and time the order was delivered.

• A written description of the damage.

• Clear photographs of the exterior shipping box.

• A clear photograph of the shipping label.

• Photographs of the internal packaging.

• Clear photographs of every damaged product.

• Photographs showing product labels, lot numbers or batch numbers, where applicable.

• The date and approximate time the photographs were taken.

• An unboxing video, if available.

Customers must retain the damaged products, original shipping box and all packaging materials until the claim has been reviewed. Eternal Beauty Supplies or the shipping provider may require additional photographs, information or inspection of the packaging and products.

Submitting a claim does not guarantee a refund, replacement or store credit.

Case-by-Case Review

Every shipping-damage claim will be reviewed individually by our Client Care Team.

When reviewing a claim, Eternal Beauty Supplies may consider:

• The date the order was shipped.

• The length of time the shipment was in transit.

• Carrier tracking information.

• The recorded delivery date and time.

• The condition of the external and internal packaging.

• The type and location of the reported damage.

• When the damage was reported.

• When the photographs were taken and submitted.

• Whether the photographs clearly show the reported damage.

• Whether the product was opened, used, altered or discarded.

• Previous claims connected to the customer, address or order history.

• Any additional information provided by the customer or shipping company.

To protect our customers and business from misuse, duplicate claims and fraudulent activity, Eternal Beauty Supplies reserves the right to verify all evidence and determine the appropriate outcome of each claim, acting reasonably and subject to applicable law.

Depending on the circumstances, Eternal Beauty Supplies may:

• Assist the customer with a courier claim.

• Replace the damaged product.

• Provide store credit.

• Request the product and packaging be returned for inspection.

• Deny the claim when the evidence is incomplete, inconsistent, submitted late or does not reasonably establish that the damage occurred during shipping.

Approved replacements or store credits are limited to the affected product and do not include compensation for inconvenience, lost income, missed appointments or other indirect losses, except where required by law.

Claims That May Be Declined

A claim may be declined when:

• It is submitted more than 48 hours after recorded delivery.

• Required photographs or order information are missing.

• The shipping box or damaged product has been discarded.

• The product has been opened, used, altered or improperly stored.

• The damage is not visible in the submitted evidence.

• The evidence is inconsistent with carrier tracking or delivery information.

• The damage occurred after delivery.

• The claim involves normal packaging variations that do not affect product safety or function.

• False, misleading, edited or fraudulent evidence is submitted.

Eternal Beauty Supplies may suspend or refuse future orders where there is reasonable evidence of repeated policy misuse or fraudulent claims.

Incorrect or Defective Products

If Eternal Beauty Supplies shipped an incorrect product, or if a product appears to have a manufacturing defect unrelated to shipping damage, contact Client Care within 48 hours of delivery at info@eternalbeautyinstitute.com.

Do not use or dispose of the product while the matter is under review. Photographs, lot numbers, packaging and additional information may be required.

Legal Rights

Nothing in this policy is intended to exclude, restrict or waive any rights or remedies that cannot legally be excluded under applicable consumer-protection legislation.

Acceptance of Policy

By placing an order with Eternal Beauty Supplies, the customer confirms that they have read, understood and agreed to this Final Sale, Return and Shipping Damage Policy.

Eternal Beauty Supplies reserves the right to update this policy at any time.